Permitted Fees

1. Rent

• Payable as agreed in the tenancy agreement.

2. Tenancy Deposits

• A refundable tenancy deposit is required and is capped as follows:

  • Up to five weeks’ rent if the total annual rent is less than £50,000

  • Up to six weeks’ rent if the total annual rent is £50,000 or more

3. Holding Deposits

• A holding deposit may be required to reserve the property.

  • Capped at no more than one week’s rent

  • This will be deducted from the first month's rent or returned, subject to agreement terms.

4. Default Fees

Landlords may charge reasonable costs in the following circumstances:

• Loss of Keys or Security Devices

  • The cost of replacement, including any necessary locksmith or contractor fees.

• Late Payment of Rent

  • Interest may be charged at 3% above the Bank of England base rate, on the overdue amount if rent is more than 14 days late.

5. Changes to the Tenancy Agreement (At Tenant's Request)

• A fee of up to £50, or reasonable costs if higher, may be charged to:

  • Amend terms in the tenancy agreement (e.g, name change, pet permission, etc)

6. Early Termination of Tenancy (At Tenant's Request)

• Tenants may be liable for:

  • The actual financial loss incurred by the landlord due to early termination.

  • This will not exceed the rent due for the remainder of the tenancy or until a replacement tenant is found.

7. Other Permitted Payments

Tenants are responsible for the following charges, where applicable:

• Council Tax – payable to the local authority.

• Utilities – Including gas, electricity, water, and other essential services.

• TV Licence – where applicable.

• Communication Services – such as:

  • Telephone (landline)

  • Broadband/Internet

  • Cable or Satellite TV

     

Cloud Homes is a proud member of The Property Ombudsman redress scheme. 

In accordance with legal requirements for letting agents and property management businesses, we are registered with a government-approved redress scheme to ensure fair and transparent handling of complaints related to our services.

We are also certified under the Client Money Protection (CMP) scheme, which means our clients’ money is safeguarded through a government-approved protection program. This provides additional peace of mind and financial security for landlords and tenants.

For more information about The Property Ombudsman, please visit: https://www.tpos.co.uk