Permitted Fees
1. Rent
2. Tenancy Deposits
3. Holding Deposits
4. Default Fees
Landlords may charge reasonable costs in the following circumstances:
5. Changes to the Tenancy Agreement (At Tenant's Request)
6. Early Termination of Tenancy (At Tenant's Request)
7. Other Permitted Payments
Tenants are responsible for the following charges, where applicable:
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Council Tax – payable to the local authority.
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Utilities – Including gas, electricity, water, and other essential services.
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TV Licence – where applicable.
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Communication Services – such as:
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Telephone (landline)
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Broadband/Internet
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Cable or Satellite TV
Cloud Homes is a proud member of The Property Ombudsman redress scheme.
In accordance with legal requirements for letting agents and property management businesses, we are registered with a government-approved redress scheme to ensure fair and transparent handling of complaints related to our services.
For more information about The Property Ombudsman, please visit: https://www.tpos.co.uk