Permitted Fees
1. Rent
2. Tenancy Deposits
3. Holding Deposits
4. Default Fees
Landlords may charge reasonable costs in the following circumstances:
5. Changes to the Tenancy Agreement (At Tenant's Request)
6. Other Permitted Payments
Tenants are responsible for the following charges, where applicable:
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Council Tax – payable to the local authority.
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Utilities – Including gas, electricity, water, and other essential services.
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TV Licence – where applicable.
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Communication Services – such as:
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Telephone (landline)
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Broadband/Internet
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Cable or Satellite TV
Cloud Homes is a proud member of The Property Ombudsman redress scheme.
In accordance with legal requirements for letting agents and property management businesses, we are registered with a government-approved redress scheme to ensure fair and transparent handling of complaints related to our services.
We are also certified under the Client Money Protection (CMP) scheme, which means our clients’ money is safeguarded through a government-approved protection program. This provides additional peace of mind and financial security for landlords and tenants.
For more information about The Property Ombudsman, please visit: https://www.tpos.co.uk